Terms of Use Agreement

SPRK provides live transfer call leads (“Leads”) to licensed agents and agencies participating in the Program. Leads are generated, qualified, and transferred to Users in real time. Participation in the Program requires an active RingCentral subscription through SPRK. To maintain sufficient call flow and routing efficiency, all participants are required to hold active licenses in a minimum of six (6) states. Failure to maintain at least six approved states may result in delayed delivery or suspension from the Program until the requirement is met.

Participation requires the use of SPRK’s integrated RingCentral system, billed at $47.50 per month per User. This subscription ensures proper call routing, tracking, and compliance monitoring. While no long-term contract is required, Users must maintain an active RingCentral subscription for as long as they are receiving live transfer calls from SPRK. Failure to maintain an active subscription will result in immediate suspension of live transfer privileges.

Users must set a consistent, recurring schedule of days and hours during which they are available to receive calls (“Scheduled Availability”). The schedule may be customized to fit the User’s availability, but once submitted, it constitutes a binding operational commitment and must be followed consistently. “On-demand” or “jump on/jump off” participation is not permitted.

Advance Notice for Changes. Any changes to Scheduled Availability must be submitted to SPRK in writing no less than twenty-four (24) hours in advance. Same-day late starts, early departures, or cancellations are not permitted. Notifying SPRK of same-day unavailability does not excuse non-performance.

On-Schedule = On-Call. During Scheduled Availability, User must be actively logged in, reachable, and prepared to accept live transfer calls without delay. Any period of unavailability during Scheduled Availability shall be deemed missed availability and non-performance.

Enforcement. Failure to maintain Scheduled Availability constitutes a material violation. First instance: formal written warning. Second instance: immediate termination with forfeiture of remaining call balance and no refunds. SPRK’s logs and records are authoritative.

All sales are final. SPRK does not offer refunds. Credits may be issued only if a lead is outside requested geography, under 18 or over 64, covered by Medicare/Medicaid/VA/Tricare, or income exceeds $58,000 annually (ACA-specific). Requests must be within 24 hours with recordings.

All calls are triple-scrubbed against DNC registries and known litigators’ lists. User holds SPRK harmless from claims arising from calls delivered. User must comply with TCPA/DNC for all post-transfer communications.

A limited non-billable buffer of up to 180 seconds exists for QC only. Any attempt to end or move calls off-platform to avoid billing (including callbacks arranged during the buffer) is circumvention and a material violation.

Pattern of Abuse. SPRK may act on patterns of near-threshold disconnects followed by off-platform callbacks. Recordings and logs are authoritative.

Enforcement. Affected calls may be deemed billable retroactively. First violation: written warning. Second violation: termination with forfeiture of remaining call balance and no refunds.

No Guarantee of Call Volume. Call volume and pacing may vary.

Continuous Availability. User must remain available for the full Scheduled Availability window regardless of downtime.

No Self-Directed Early Exit. No early logoff without written authorization; unauthorized early exit is non-performance.

SPRK is not liable for indirect or consequential damages. Total liability is capped at amounts paid for the applicable billing period.

User indemnifies and holds SPRK harmless from claims arising from participation, legal violations, or acts/omissions including follow-ups.

SPRK may suspend or terminate for nonpayment, scheduling noncompliance, missed/rejected transfers, buffer abuse, or unlawful/abusive conduct.

Nevada law governs; venue in Clark County, Nevada.

Use of the Program constitutes acceptance of these terms.

All call orders purchased through the Program are subject to a thirty (30) day usage window beginning on the purchase date. The 30-day window represents the period during which the User must maintain availability and actively accept live transfer calls in order to utilize the purchased order.

SPRK does not guarantee that any specific volume of calls will be delivered within the 30-day usage window, as delivery is dependent upon lead supply, campaign performance, routing conditions, and the User’s maintained availability and scheduling compliance.

Users may not pause, hold, bank, or extend call orders beyond the 30-day usage window. Any unused or undelivered call balance remaining at the end of the 30-day window shall be forfeited, and no refunds or extensions will be provided.

Failure by the User to maintain scheduled availability during the 30-day usage window does not obligate SPRK to extend, carry forward, or make whole any unused portion of the order.